Post For Technical
Support Consultant Adobe India
Company Name : Adobe India
Role : Technical Support
Consultant
Job Field : IT Sector
Recruitment : Off Campus
Package CTC : 5.3 LPA
Experience : Freshers 2014 Batch
Qualification : BE, B.Tech
-BE/B.Tech (CSE / IT
/ ECE / EEE / EE)
-Minimum 65%
throughout
-Excellent
Communication skills and computer fundamentals
Providing day-to-day
customer contact and actively seek resolution to customer problems with a
high-level customer satisfaction via Email, Chat and Phone in full English.
-Investigating,
diagnosing and analyzing technical problems reported by customers.
-Communicating with
customers to understand their environment and process as closely as possible
and recreate their issues if needed.
-Actively strive to
handle customer requests and resolve customer issues as often as possible
during the first contact.
-Demonstrate
ownership and willingness to resolve issues in a timely manner.
-Call back customers
waiting for follow-up in the agreed timeframe.
-Manages all
customer communication with the appropriate level of etiquette, timeliness and
professionalism.
-Interfacing with
internal tier three customer service personnel to determine the exact nature of
a problem and provides solution procedures for the customer when possible.
-Managing and
escalating customer issues to tier three / accounting / development as
required.
-Accurately document
all customer interactions in a case tracking database.
-Content to be
logged in full written English.
-Reviewing and
providing feedback regarding the knowledge base and technical support
documentation to reflect current technical information on product
-Report top call
generators, severe issues, new emerging trends, feature requests and common
how-to questions.
-Access billing
records and deliver receipts upon request using the internal SAP solution.
-Special projects on
an as-needed basis.
Date Of Drive ; 08-Nov-13
